CRM feature
Chat that becomes a text thread
Traditional live chat dies the moment the visitor closes the tab. This widget takes a name and a mobile number first, so the conversation continues by SMS whether or not anyone was at a desk.
- Capture before conversation
- Continues over SMS
- After-hours friendly
- AI answering optional
Website chat — scripted example
- Hi! Are you looking for an estimate or scheduling service?
- An estimate
- Great. What's the best mobile number so we can keep this going by text?
Type a message
Capability
What the widget does
- Name and mobile captured before the conversation starts
- Reply by SMS from the shared inbox
- Customisable greeting by page or service
- Business-hours and after-hours messaging
- Consent language and opt-out handling
- Contact record created automatically with source tagged
- Optional AI chat agent to answer and qualify first
- Mobile-friendly and keyboard accessible
No one waits on hold
The visitor gets an answer and goes back to their day; the thread stays open on their phone.
Fewer abandoned enquiries
A closed tab no longer means a lost lead, because you have a number.
One place to answer
Chat lands in the same inbox as email, SMS and Facebook messages.
Limits and honest caveats
- Requires a business number, which carries a monthly platform charge
- SMS continuation depends on the visitor giving a real mobile number
- High-volume texting requires carrier registration first
- An AI chat agent is a separate subscription, not included with the widget
FAQ
Common questions
Let's map the fastest path to more booked work.
A 30-minute call: what you sell, where leads come from today, and which two or three moves matter most this quarter.