CRM feature
Ask every customer, respond to everyone, show the results
Review volume and recency move local rankings more than almost anything else you control. The mechanism is unglamorous: ask consistently, at the right moment, without filtering who gets asked.
- Automated requests
- Multi-platform monitoring
- Response drafting
- On-site display
Review widget — sample placeholder
Sample rating display
Sample reviewer 1
Placeholder review text. Real reviews appear here once the widget is connected to your profile — Furlan Systems does not write or supply reviews.
Sample reviewer 2
Placeholder review text. Real reviews appear here once the widget is connected to your profile — Furlan Systems does not write or supply reviews.
Capability
Review capability
- Requests triggered when a job is marked complete
- Email and SMS request templates with direct review links
- One reminder, then stop — no badgering
- Monitoring across Google, Facebook and other connected platforms
- Alerts on new reviews, prioritised by rating
- Drafted responses for you to approve and edit
- Review display widget for your website
- Reporting on request volume, conversion and average rating
Timing is everything
The request goes out while the work is fresh, not in a monthly batch weeks later.
Negative reviews get answered
A calm, specific public reply does more for future customers than the review itself costs you.
Recency compounds
A steady trickle beats a burst; platforms and readers both weight recent reviews heavily.
Limits and honest caveats
- Reviews cannot be bought, removed on request, or incentivised
- Platforms sometimes filter reviews for reasons outside anyone's control
- Request volume is capped by how many jobs you actually complete
- SMS requests are metered per message
No sentiment gating
Every customer receives the same request with the same public review link. We do not survey first and route only happy people to Google — it violates platform policy and misleads the people reading your profile.
FAQ
Common questions
Let's map the fastest path to more booked work.
A 30-minute call: what you sell, where leads come from today, and which two or three moves matter most this quarter.