Terms of service

We provide managed marketing services, website and digital card builds, CRM software access and AI agent configuration, as described on this website and specified in your order summary. The order summary names the deliverables, the term and the fees.

Setup fees are one-time and payable at the start of the engagement. Recurring fees are payable monthly or, where a prepaid term is chosen, once in advance for the whole period. Prepaid terms are shown with an equivalent monthly figure for comparison only; the amount charged is the term amount.

Management fees are separate from money paid to advertising and communication platforms. Advertising budgets for Google, Meta, geo-fencing and connected TV inventory, lead charges billed by Google for Local Service Ads, and communication usage such as call minutes, SMS segments, phone numbers and messaging registration are additional to our fees and are not included in any package price.

• Providing accurate business information, and access to accounts and profiles we need.
• Reviewing and approving public-facing content before publication where approval is required.
• Holding all licences, permits and regulatory approvals your industry requires.
• Having a lawful basis and appropriate consent for marketing calls, text messages, email and call recording configured on your instruction.
• Responding to leads. We can generate and route enquiries; we cannot close them for you.

Results depend on third-party platforms we do not control. Verification of a Google Business Profile, eligibility for Local Service Ads, approval of advertising creative, availability of directory listings and delivery of email and SMS are decided by those platforms.

We do not guarantee rankings, lead volume, conversion rates, revenue, or any specific position in search results or maps. Any figures shown in illustrative interfaces on this website are examples and are labelled as such.

Month-to-month services continue until cancelled with the notice stated in your order summary. Prepaid terms run to the end of the paid period. We may suspend services for non-payment after notice, or where continuing would breach a platform’s policies or applicable law.

Refund handling is described in our return policy.

You own your brand assets, your domain, your customer data and the content you supply. You own your advertising accounts where they are created in your name. Website and digital card builds delivered under a recurring hosting plan run on our platform; the export or migration path available at the end of an engagement is confirmed in writing before launch rather than assumed.

We retain ownership of our templates, internal tooling, processes and any pre-existing materials used to deliver the work.

Each party keeps the other’s non-public business information confidential and uses it only to perform the engagement.

To the extent permitted by law, our total liability arising out of the services is limited to the fees you paid us for the service in question in the three months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost business opportunity, or for the acts, outages or policy decisions of third-party platforms.

Services may not be used for unlawful activity, deceptive claims, or content that violates a platform’s policies. We will decline work that requires misrepresenting a business, gating reviews by expected sentiment, or publishing claims that cannot be substantiated.

We may update these terms. Material changes affecting an active engagement are communicated before they take effect, and do not alter the fees or scope in a current order summary.

Questions about these terms can be sent through the contact page; a published legal contact address has not been added to this site yet.