Privacy Policy

1. Overview

Furlan Systems ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information that we obtain from visitors to our marketing website, users of our live AI demo, and individuals who book calls or submit inquiries.

2. Information we collect

• Contact information — name, email address, phone number, and business details you provide when booking a call or filling out a form.
• Demo interactions — voice call audio and transcripts generated when you use the live AI demo on this site.
• Usage data — pages viewed, time on site, click events, referrer URLs, device type, and approximate location from IP address, collected through cookies and analytics tools.
• Communication records — emails, messages, and notes from calls or support conversations.

3. How we use information

We use the information we collect to respond to inquiries, schedule strategy calls, improve our website and demo experience, analyze marketing performance, and communicate with you about our services. We do not sell personal information to third parties.

4. Cookies and analytics

We use first-party and third-party cookies for analytics, performance, and to remember your preferences. You can control cookies through your browser settings. Analytics data is processed in aggregated form and not used to identify individuals.

5. Data sharing

We share data only with service providers that help us operate our business — such as hosting, analytics, CRM, calendar, and AI voice providers — under contractual obligations that protect your data. We may disclose information if required by law or to protect our rights.

6. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Demo transcripts are retained for quality review and are deleted after 90 days unless you request earlier deletion.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at diego@furlansystems.com.

8. Security

We implement reasonable technical and organizational measures to protect your data. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

11. Contact us

Questions about this Privacy Policy can be directed to diego@furlansystems.com.