Privacy Policy.

Furlan Systems, LLC ("Furlan Systems," "we," "us," or "our") operates a pay-per-call lead generation platform for tree service companies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

• Contact information: Name, email address, phone number, and business details you provide when claiming a territory or contacting us.
• Service area data: Zip codes and geographic areas you cover as a tree service operator.
• Call data: Recordings, transcripts, and metadata of transferred calls, including timestamps and qualification notes.
• Usage data: Pages visited, time on site, referral sources, and device/browser information via standard analytics tools.
• Cookies and tracking: We use cookies, pixels, and similar technologies to measure site performance and advertising effectiveness.

• To deliver our pay-per-call service, including qualifying homeowners and transferring live calls to your line.
• To bill and invoice you accurately for qualified transfers.
• To improve our AI qualification, ad targeting, and call quality.
• To communicate with you about your account, service updates, or support requests.
• To comply with legal obligations, including TCPA and state telemarketing regulations.

All calls transferred through our platform are recorded with proper disclosure where required by law. Recordings are used for quality assurance, dispute resolution, and service improvement. Access to your own call recordings is available through your account. We retain recordings in accordance with our data retention schedule and legal requirements.

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting, telephony, billing, and analytics vendors who process data on our behalf under strict confidentiality agreements.
• Legal authorities: When required by law, subpoena, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and regular security reviews. No system is completely secure, and we encourage you to use strong passwords and report any suspected unauthorized access immediately.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at diego@furlansystems.com.

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are retained according to applicable legal and contractual requirements.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Furlan Systems, LLC
Email: diego@furlansystems.com