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Furlan Systems

Legal

Privacy policy

How Furlan Systems handles information you give us through this website and through services we operate on your behalf.

This reflects our current configuration

This policy describes what this website actually does today, not a template borrowed from another company. Where a capability is not connected yet, it says so. The policy is updated whenever the configuration changes.

Information we collect

When you submit a form on this site we collect the fields you complete: your name, business name, email address, and optionally a phone number, website address, area of interest and message. Where a form relates to a specific product, plan, term, template or page, we also record that context so we can reply usefully.

Submissions are transmitted to our systems and stored securely.

Analytics and cookies

No analytics or advertising tracking is installed on this website. We set no marketing cookies and run no third-party pixels here. Only cookies strictly necessary to serve the site are used.

How we use information

  • To reply to your enquiry and prepare a written proposal or order summary.
  • To deliver and operate services you have engaged us for.
  • To send service and billing communications about an active engagement.
  • To meet legal, accounting and tax obligations.

We do not sell personal information. We do not share it with third parties for their own marketing.

Service providers

Delivering our services requires working through platforms you or we operate: search and advertising platforms, listing directories, telephony and messaging providers, email delivery services, calendar providers, payment processors and website hosting. Where your information is processed by one of these providers, it is processed to deliver the service you asked for and under that provider’s terms.

The specific providers used in your engagement are named in your written order summary before anything is connected.

Client data and end customers

When we operate a CRM, website or AI agent for you, contact records belonging to your customers are your data. We process them on your instruction, to operate the service. You are responsible for having a lawful basis and appropriate consent for the marketing, calling, messaging and recording you ask us to configure.

Call recording, SMS marketing and email marketing are subject to laws that vary by jurisdiction. We configure the consent, opt-out and disclosure controls, but compliance in your market remains your responsibility.

Retention

Enquiry records are kept while we are in contact and for as long as needed for our business and legal records. Client account and billing records are kept for the period required by tax and accounting law. Data held inside services we operate for you is retained per your engagement and returned or deleted on request at its end, subject to the export arrangements confirmed in writing.

Your choices

  • Ask what information we hold about you.
  • Ask us to correct it.
  • Ask us to delete it, where we are not required to keep it.
  • Unsubscribe from any non-essential email at any time.

Send requests through the contact form on this site; a published email address for privacy requests has not been added yet.

Security

We use access controls, encrypted transport and reputable providers. No system is perfectly secure, and we will not claim otherwise. If a breach affects your information we will tell you and describe what happened.

Children

This site and our services are intended for businesses. We do not knowingly collect information from children.

Changes and contact

We update this policy when our configuration or practices change. Material changes are communicated to active clients. Questions about this policy can be sent through the contact page.